Strong, reliable, dependable - your Citroën has been with you through all the wrong turns and traffic jams, so show it some love with the specialist services available here at Abbey Citroën, Redhill.
Our friendly, professional team is here to help you keep your vehicle in optimum condition with servicing, MOTs and checks.
No one knows the personalities of each Citroën model quite like we do, so bring your vehicle to us at Shaws Corner to get the very highest level of service.
Every Citroën has its own servicing schedule, which varies depending on the model and engine you drive.
In your vehicle’s handbook, you’ll be able to find how often you should take your car in for its service, as well as when specific parts should be replaced. Items like spark plugs, oil filters and pollen filters need regular checks and maintenance.
Book your next service online to see exactly what needs replacing and get a quote instantly.
Citroën dealers are ideally placed to help you understand exactly what your car needs during its next service. Highly-trained technicians, using original Citroën parts, are on hand to get your service sorted.
To get a quote for your vehicle, click the link below.
We have created Fixed Price Servicing & MOT which includes VAT, parts and labour to satisfy and inspire you by spoiling your car with the best expertise and equipment. You can rest easy, safe in the knowledge that there are no surprises coming your way. All at unbeatable fixed prices, covering the most common Servicing, as shown below:
All prices include VAT, Parts & Labour
|
Year 1* (12 months/10K) |
£199 |
|
Year 2* (24 months/20K) |
£249 |
|
Minor** (Every 12 months/10K) |
£179 |
|
Major** (Every 24 months/20K) |
£299 |
|
Brake fluid |
£59 |
|
MOT / PRE-MOT (N.I.) |
£54 |
* Using Citroën Original Equipment
** Using Citroën Approved parts, that meets our quality standard for your vehicle. Recommended for all makes of vehicle including a 2 years parts and labour warranty
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
YEAR 1 AND MINOR SERVICE?
During this your engine oil and oil filter will be changed, essential fluid*** levels topped up and a vehicle health check carried out.
YEAR 2 AND MAJOR SERVICE?
On top of a minor service, your air filter element will be replaced, as well as spark plugs and gearbox oil. Plus your car will receive a comprehensive check.
***AdBlue top ups will not be included in Service & Maintenance plans on any new Citroën Euro 6 Diesel models that are fitted with an external AdBlue filling point.
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
Once your vehicle is three years old, it requires an annual MOT Test. This is a legal requirement to check that it meets road safety and environmental standards.
You can be confident that your vehicle will be looked after by an expertly-trained, DVSA accredited Citroën Technician.
As part of the Citroën&You promise, your vehicle will be cleaned whilst it's with the workshop. Plus, we carry out a free outstanding manufacturer diagnostic test, check for any new technical updates and carry them out for no extra charge - that’s the advantage of getting your test done by the people who really know your Citroën.
There’s also while-you-wait appointments helping you make the most of your day. So not all MOT tests are the same. Some simply offer you more.
Each Citroën dealership is committed to upholding four key promises.
No work without prior customer agreement
When you visit a Citroën workshop, you don't want any surprise costs. That's why only the work you agreed will be carried out. If there are any additional items, you'll get a call to discuss them first.
A car in the workshop = a clean car
You want your car to be looked after by professionals and looked after with care and attention. So when your Citroën is in the workshop, it will come out looking clean.
Satisfied or not, give us your opinion
Your opinion matters, so share your thoughts on Citroën Advisor.
Dissatisfied? You’ll get a call back within one working day
If you're not happy about something and you've shared it on Citroën Advisor, you'll receive a call from Citroën to find a solution.
To protect your car's warranty, you'll need to make sure it's maintained in line with the Citroën manufacturer's guidelines, which means using the correct grade of oil and Original equipment-quality parts with every service.
By choosing a Citroën Service Plan, your warranty is guaranteed. Plus you'll benefit from the Citroën&You promise, including a clean car every time your car is in the workshop.
Choose a plan up to 3 months from your vehicle registration date** or before the first chargeable service and you can cover your annual and scheduled servicing for 36 months or 35,000 miles.
INCLUDES:
Citroën designed and built every part of your car, so naturally whenever a part needs to be replaced, Citroën are the best choice to find what you need. From the smallest detail to the largest component authentic Original Citroën parts are engineered to exact standards and specifications.
REAL VALUE FOR MONEY
What’s more, our authentic, durable Originals are surprisingly good value for money, especially when you consider how long they’ll last and how well they perform. So if you do need something replaced on your Citroën, forget ‘almost right’ – trust the experts to supply and fit the real thing for less than you think.
For the most common repairs, you can get an instant quote online including: brake pads & discs, wipers, timing belt, water pump and batteries.
THE NEW ADBLUE® TOP UP CONTAINER: COMPACT, EASY TO USE AND JUST £6.99
The HDi diesel engine in your Citroën produces really low nitrogen oxide emissions, and that’s partly thanks to AdBlue®. By topping up the AdBlue® yourself between scheduled services, you can drive down those emissions even more. Also, the very latest Euro 6.2 engines are designed to take extra top ups to deliver their amazing eco-friendly efficiency, so we’re offering a convenient, safe and user-friendly 5-litre AdBlue® container for just £6.99 including VAT.
TRUST US TO BRING OUT THE BEST IN YOUR CITROËN
Because we’re part of the company who designed and built your Citroën, we have the knowledge, skills and experience to keep it performing perfectly. We also understand what matters when it comes to those all-important AdBlue® top ups:
So make sure you’re always ready to top up the AdBlue® in your Citroën – safely and simply.
Please scroll down to view your Citroën dealership's contact details.
GENUINE CITROËN REMANUFACTURED PARTS
At Citroën, we understand that a great mix of performance, efficiency and value are what make your Citroën special. Now there’s a range of Genuine Remanufactured Parts that will keep it this way for years to come. Bringing you top quality and the latest technology, Remanufactured Parts are as good as new, but priced up to 40% less than the new equivalent. They’re better for the environment too, because they cut both waste and emissions.
To make them as good as new, Remanufactured Parts are put through a series of tests and processes:
Remanufactured Parts cover a whole range of vital technology, from complete engines to manual and automatic gearboxes, alternators to starter motors and much more as per the parts families below:
BETTER ALL ROUND
With Genuine Citroën Remanufactured Parts, you get the protection and reassurance of a minimum 12 months warranty, plus the exact fit and finish you would expect. Remanufacturing is also better for the environment. Fewer materials need to be used, less gets thrown away, and both energy and CO2 emissions are reduced.
TAILOR-MADE FOR YOUR CITROËN
Nothing matches your car better than components made by the people who created it. Now you can enjoy the benefits of the real thing for much less with Remanufactured Parts.
To discover good as new quality, performance and efficiency for your Citroën, simply contact your local dealer today. See below for contact details.
SUMMER IS JUST PLAIN SAILING WITH CITROËN
We all love air-conditioning, especially when summer gets serious and the heat is on. But it’s hard work maintaining that just-so temperature on every trip, so if you’ve had your car for a year or more, the system will need a little attention. To keep your air-con fresh and in full flow, we’re offering an air-conditioning check and refresh for £29 including VAT, plus a 23-point Vehicle Health Check absolutely free.
WHEN IT COMES TO KEEPING YOU COOL, WE’RE THE EXPERTS
It’s time to unleash the experts on your air-con. We’ll carefully check that all is working well and give it a full antibacterial treatment, because mould and microbes can build up – especially if the system hasn’t been used for a while. With your in-car environment sorted, it’s time to take a good look at everything else.
23 EXTRA CHECKS FOR FREE
To ensure your car is 100% ready for summer, we’ll also do a 23-point Vehicle Health Check free of charge. We look at brakes, lights, steering and suspension, fluids and battery, tyres, wipers and exhaust. We’ll even top up key fluids to a maximum of 500ml.
Best of all, your car will be checked by our fully trained technical experts using the latest systems and product update information, plus Citroën Original Equipment or Citroën Approved Parts. No one knows your Citroën like we do, so you can trust our team to provide the ultimate in every way. Naturally, we’ll give your car a good clean before you collect it!
NOW YOU’RE ALL SET FOR SUMMER
With your air-con keeping its cool and your whole car in great shape, you’re ready to drive into summer. To stay chilled all season, book your air-conditioning check and refresh for £29 including VAT with a free 23-point Vehicle Health Check.
Terms and conditions apply, click here to view.
The simplest thing can affect your safety or cause your car to fail its MOT. Make sure you always have unrestricted vision and clear windscreens. Check your wipers regularly and keep topped up with a good quality screenwash.
Important signs that Wiper Blades need replacing include:
If you’re in doubt as to whether it’s time to replace your Citroën’s Windscreen Wiper Blades, book an appointment with your local dealer immediately.
|
|
Citroën Original Equipment* |
Citroën Approved** |
|
Front Wiper Blades |
£39 |
£29 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
To keep you and your passengers safe, make sure your Citroën brakes are always maintained to the highest level. Important signs that front brake pads need replacing include:
WHY BRAKE PADS & DISCS NEED CHANGING:
To operate your brakes safely, brake fluid is forced around an enclosed system clamping the brake pads around the brake disc, to slow your car down.
Important signs that Brake pads & discs need replacing include:
If you’re in doubt as to whether it’s time to replace your Citroën’s brake pads and discs, book an appointment with your local dealer immediately.
|
Citroën Original Equipment* |
Citroën Approved** |
|
|
Front Brake Pads |
£149 |
£99 |
|
Rear Brake Pads |
£139 |
£95 |
|
Front Brake Pads & Discs |
£279 |
£199 |
|
Rear Brake Pads & Discs |
£279 |
£229 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
Timing belts are a very hard working part of your Citroën’s engine, so wear and tear is inevitable. Checking and replacing them if necessary, avoids a lot of damage should a timing belt fail. Many factors will influence how long a timing belt lasts, so we always recommend:
If you’re in doubt as to whether it’s time to replace your Citroën’s Timing belt, book an appointment with your local dealer immediately.
|
Citroën Original Equipment* |
Citroën Approved** |
|
|
Timing Belt |
£499 |
£399 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
Whilst batteries are designed to be maintenance free, occasionally they can cause problems and develop faults. Therefore we recommend that you look out for:
If you’re in doubt as to whether it’s time to replace your Citroën’s Battery, book an appointment your local dealer immediately.
|
|
Citroën Original Equipment* |
Citroën Approved** |
|
Battery - Petrol |
£139 |
£109 |
|
Battery - Diesel |
£139 |
£109 |
|
Battery - Stop & Start |
£199 |
£169 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
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Citroën’s onboard computers continually monitor and detect hundreds of intricate operations as you drive. Let our expertly-trained technicians carry out a full diagnostic check on your car, using Citroën’s very own specialist equipment to identify any problems.
Book an appointment with your local dealer and let Citroën carry out a full check on your vehicle.
Citroën Diagnostic price - prices include VAT:
| Diagnostic (first 1/2 hour) |
£60 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
Your car's Air Conditioning works hard throughout the year, keeping the environment just right for you and your passengers whatever the season.
To maintain your vehicle's Air Con system perfectly and avoid, pollen, pollutants and bacteria building up, we recommend you give it a regular check and freshen up. In addition to the basic refresh, our thorough service includes:
Book an appointment your local dealer and let Citroën carry out a full check on your vehicle.
|
Air Conditioning Refresh |
£29 |
|
Air Conditioning Service (All Gas Types) |
£199 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
The water pump receives little attention tucked away out of sight under your car’s timing belt cover. But without a water pump, your car would overheat and you'd be left shopping around for a new engine. Do you need to replace your water pump?
Important signs to look out for:
If you’re in doubt as to whether it’s time to replace your Water Pump, book an appointment with your local dealer immediately.
|
|
Citroën Original Equipment* |
Citroën Approved** |
|
Water Pump (When Fitted with a Timing Belt) |
£120 |
£120 |
CITROËN ORIGINAL EQUIPMENT* AND CITROËN APPROVED PARTS**
CITROËN ORIGINAL EQUIPMENT* - Maintenance using Citroën Genuine parts, suitable on Citroën vehicles of any age:
CITROËN APPROVED PARTS** - Maintenance using Eurorepar parts:
OTHER BENEFITS
With our Citroën Original Equipment* and Citroën Approved** Parts Range, you'll benefit from:
Citroën Trained Technicians
Trusted advice and expertise from highly trained Citroën technicians, the people who know Citroën’s inside and out.
Warranty
Our Citroën Original Equipment come with a minimum 12 months parts and labour warranty.
Our Citroën Approved* Parts come with a 2 years parts and labour warranty.
Our Mobility Solutions
We’ve got lots of ways to keep you mobile while we’re working on your car, including courtesy cars†, collection & delivery and lifts to local destinations.
Free Vehicle Health Check
Carried out to check the condition of your car.
Wash Vehicle
Carried out while your car is in with us for its service or maintenance work.
Terms & conditions apply. Click here to view
Have you checked your tyres?
As the driver, you're responsible for the condition of your tyres, so it's good to know the basic criteria they should meet:
If your tyres fall below these standards, you could face a penalty of up to £2,500 per illegal tyre, plus points on your license. It’s much better to be safe, so book a free tyre check or book your replacement tyres online with Citroën today.
Preserve your alloy wheels with AlloyGator™
At Citroën, we can now offer you a tried and trusted way to protect and preserve the alloy wheels on your Citroën. We’ve linked up with AlloyGators™, a UK company that makes an ingenious wheel protection system to prevent scratches and scuffs caused by kerbing and potholes.
AlloyGators™ is a UK company headed by a team of automotive experts with decades of experience. Firmly established across the world, AlloyGators™ are available in no less than 35 countries. The AlloyGator™ wheel protection system was carefully developed in collaboration with major vehicle manufacturers and has been tested at MIRA, so its quality and performance are assured.
AlloyGators™ are British made and use a super-strong composite to protect your wheels from all kinds of damage and the elements. Even better, they’re just £149 for a set of four including VAT, fitted by our highly trained in-house team.
What’s the secret?
AlloyGator™ wheel rim protectors fit securely between the wheel and tyre using specially designed locking teeth, diamond grips and super-strong stainless steel clips.
They have a rounded edge and smooth matt finish, which complements the finish of your wheels and are available in fifteen different colours. They are available for wheels ranging from 12” to 24” diameter and are in a variety of colours, from matt black, graphite and silver, to sky blue and orange. Now you can add further personal touches to your car while avoiding the expense of wheel refurbishment.
Made for each other
AlloyGator™ technology is tailor-made to offer the peace-of-mind protection your Citroën deserves, and it will help retain its value too. A set of four costs just £149 fitted, including VAT.
Terms and conditions apply. Available at participating dealers only.
If you need assistance with your booking, please give us a call on 02476 998228 and we'll be happy to help.
| Regular Opening Hours | |
|---|---|
| Monday | 08:00-17:30 |
| Tuesday | 08:00-17:30 |
| Wednesday | 08:00-17:30 |
| Thursday | 08:00-17:30 |
| Friday | 08:00-17:30 |
| Saturday | 08:00-17:00 |
| Sunday | Closed |
| Bank Holiday Opening Hours | |
|---|---|
| Good Friday | Closed |
| Easter Saturday | Closed |
| Easter Sunday | Closed |
| Easter Monday | Closed |
| May Day | Closed |
| Spring Bank Holiday | Closed |
| Summer bank holiday | Closed |
| Christmas Day | Closed |
| Boxing Day | Closed |
| Regular Opening Hours | |
|---|---|
| Monday | 08:00-17:30 |
| Tuesday | 08:00-17:30 |
| Wednesday | 08:00-17:30 |
| Thursday | 08:00-17:30 |
| Friday | 08:00-17:30 |
| Saturday | 08:30-00:30 |
| Sunday | Closed |
| Bank Holiday Opening Hours | |
|---|---|
| Good Friday | 10:00-16:00 |
| Easter Saturday | Normal Saturday Opening Hours |
| Easter Sunday | Normal Sunday Opening Hours |
| Easter Monday | 10:00-16:00 |
| May Day | 10:00-16:00 |
| Spring Bank Holiday | 10:00-16:00 |
| Summer bank holiday | 10:00-16:00 |
| Christmas Day | 10:00-16:00 |
| Boxing Date | 10:00-16:00 |
Here at Abbey Citroën in Redhill, we offer fixed prices on the ten most common repairs, including brake pads, front windscreen wiper blades, clutch and brake fluid replacement. So get in touch with us for all your Citroën needs, big or small.
Just as each Citroën model has its own personality, they also have their own servicing schedule. We can help you understand your vehicle's recommended schedule, and we will always use Original and Approved Citroën parts when the time comes for your car or van to be serviced.
Once your car or van reaches three years old, it will need an annual MOT. No one knows your Citroën quite like we do, so book your MOT with us and have the peace of mind that your vehicle is being taken care of by an experienced, DVSA accredited Citroën technician. We'll even clean your car while it's with us.
Your timing belt is in constant use and becomes worn over time. If your timing belt fails, it can cause serious damage and even engine breakdown.If you reach 50,000 miles and haven't had your timing belt checked, contact us and we'll take a look at it for your peace of mind.
Keeping your engine oil topped up is also important, but you must use the correct grade of oil for your car. By choosing Citroën for your servicing, we'll replace your oil with the exact grade needed for your vehicle.
Comfort is an important part of any journey, so we advise keeping your air conditioning system fresh and clean with regular checks and maintenance.You can also help preserve the comfortable atmosphere in your Citroën by maintaining the cabin and pollen filters.
Another filter that must be kept in good condition is the diesel particulate filter (DPF), which is fitted to all Citroën diesel engines as standard. This filters out carbon particles before they leave the exhaust system, which are then burned off when driving at higher speeds. If the filter starts to clog, you'll see a message or light on the dashboard, and this usually means you simply need to go for a longer drive at higher speeds (on the motorway for example). However, if the filter becomes clogged, you may need to give us a call to clear it for you.
FCA disclosure
Alternative dispute resolution
The Motor Industry Code of Practice for Service and Repair requires us to provide:
ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0800 692 0825.
As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.
Privacy policy
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